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FAQs

Does 5E Pump and Well Service give free water tests?

5E Pump and Well does offer free basic water testing kits or in-store testing in some locations, but it’s important to understand what these tests actually measure. Typically, these are simple test strips or basic screenings that check for a limited number of parameters, such as pH, hardness, or chlorine levels. They are generally designed to help sell water filtration products rather than provide a comprehensive picture of your water quality, and they fall far short of the kind of testing needed to understand what’s really in your water — especially if you’re on a private well.

If you’re on a well in the Willamette Valley or coastal areas of Oregon — including Benton, Linn, Lane, Polk, or Lincoln Counties — a thorough water quality test is genuinely important. Well water in this region can contain a range of contaminants, including bacteria, nitrates, iron, manganese, and arsenic, depending on local geology and land use. Oregon’s Department of Human Services recommends that well owners test their water at least annually for bacteria and periodically for other contaminants. A professional water quality sampling service will test for a much broader range of parameters and collect samples using proper protocols, which ensures accurate, actionable results.

Companies like 5E Pump and Well Service in Philomath offer professional water quality sampling that gives you a reliable baseline for understanding what treatment, if any, your water needs. If issues are identified, they can also help with water treatment system solutions tailored to your specific results — something a big-box store test strip simply can’t do. For well owners, especially, investing in a proper water test is one of the most important steps you can take to protect your household’s health.

No, unfortunately we do not work on septic systems.

We started our family-run business six years ago.

Yes, it’s best to give us a call to check availability of what you are looking for.

Yes, we do a lot of water treatment and offer a huge range of solutions.

Yes, we will come out to your house and test your for free. We can also take water samples to a laboratory for more extensive testing

Yes, we offer flow testing and water sampling for real estate transactions.

Yes, we offer emergency services 7 days a week.

It’s best to call, but our service area covers a very large area surrounding Benton County.

We have a very large inventory of pumps and equipment it’s very very likely we have what you need.

There is a big difference. The number one difference in a very long list is support and service. Our pumps come with our guarantee and a warranty.

Absolutely, we are a service company and that’s what we offer. We are here to help you with anything to do with your well.

I would say 99% of the time, we can get to you the same day. We prioritize customers with no water.

Yes, all our pumps installed by us come with a 5 year warranty against manufacturer defect.

If your water is acting different in anyway you should call us. This issue could mean a bad pressure tank which can quickly ruin your well pump.

Yes, I highly recommend you have us out once a year to adjust pressure, check contacts and equipment. It can save you thousands in the long run. A simple fix can turn into a huge expense.

24/7 Emergency Services

At 5E Pump & Well Service, we’re your trusted local water system experts, dedicated to delivering safe, efficient solutions for homes and businesses across the region.

 

If you’re out of water, give us a call and we will be out the same day to diagnose your issue if you’re local.

Testimonials

What Our Clients Say

Vince profile picture
Vince
1 year ago
maybe the best customer service of almost any service provider in any industry. Unreal.
Erik profile picture
Erik
1 year ago
During the ice and snow storm my pump electrics called it quits, but somehow Aaron was able to navigate the roads and come by to get my water pumping again the same day. The following week the 5E crew was out to put in a high quality permanent fix that will be good for a long long time. Strongly recommend 5E if you want professionals who do high quality work in a timely fashion for a fair price.
Talia Schwartz profile picture
Talia Schwartz
1 year ago
Excellent service!
Aaron came within an hour on a Saturday, and fixed our pump. He was friendly, professional, and provided wonderful service. Thank you!
Aaron was AWESOME!!!!! Very professional and a very kind soul! Had a dinner to get too and he work late on a Saturday to get us fixed up while we where out! very very appreciative of him and his hard work. Happy customer here and will highly recommend to anyone needing of well service.
Steve Peterson profile picture
Steve Peterson
1 year ago
Aaron met me at his shop during off-business hours and sold me everything I needed to replace my house pump, starter and pressure switch. He patiently explained how to required, answering all my questions. We had water to the house by the end of the day! Highly recommend.
Margie Legg profile picture
Margie Legg
1 year ago
Aaron thank you for all you have done for us. Great service on time and very informative! I’m very happy to say “I’d recommend you”!
Thank you again Margie
Mike Westgard profile picture
Mike Westgard
2 years ago
Arron was a great communicator and worked through our changes seamlessly.
Jessica Roberts profile picture
Jessica Roberts
2 years ago
Aaron and his team are always thoughtful and reliable!
Robert Clark profile picture
Robert Clark
2 years ago
Our pump failed on Labor day, Aaron came out the next day and replaced it even though he already had a full days work scheduled. Finished at 8pm. I would use his services again.